Bank tells customers to stay vigilant after reports of online scams

Maybank says customers should not click on any suspicious links or messages or respond to phone calls trying to obtain their login credentials or TAC.

PETALING JAYA: A bank has advised customers doing online banking to make sure they carry out transactions in secure environments using trusted internet connections such as Wi-Fi facilities at home or at the office, following a number of online scams on social media.

A Maybank spokesman said customers should always be alert to any attempts by third parties to obtain their banking details.

They should never click on any suspicious links or messages or respond to phone calls that try to obtain their login credentials or TAC.

The bank was responding to a Facebook post that a customer in Perak almost fell victim to an online scam after she found out that her savings of RM18,000 had been listed to be transferred out of her account using its online platform M2U.

“The customer in this case had responded appropriately by not revealing her TAC number despite numerous attempts to confuse her, thus ensuring her funds were safe in her account.

“If customers have any reason to believe their banking accounts have been compromised, they are advised to immediately update their Maybank2u password and report the incident to Maybank Fraud Hotline at +603 58914744,” the spokesman said.

SL Rajesh, a security expert with the International Association for Counterterrorism and Security Professionals (IACSP), said the scam attempt was most likely not related to the free internet service offered by the government to handphone users.

However, he said as more people were opting to use online e-commerce sites because of the movement control order, scammers would set up online sites which were “popping up like mushrooms“. - FMT