Slow internet connection will be fixed by March 31, says TM

Telekom Malaysia Berhad (TM) will begin fixing its slow internet connection linked to United States and North Asia on March 25 and estimates repairs will be completed by the end of the month.

This is according to TM in a statement today following massive complaints of internet connection disruption and slow internet speed especially via Twitter.

Meanwhile Internet users may experience some degree of service degradation such as slow browsing and high latency while accessing international websites mainly hosted in the United States (US), North Asia and Europe, it said.

"TM wishes to announce that our consortium members have detected a fault in the Asia Submarine Cable Express (ASE) system off Singapore, which has affected our Cahaya Malaysia submarine cable linking Malaysia to North Asia and the United States.

"ASE consists of six fiber pairs of which TM owns two fiber pairs, named as Cahaya Malaysia.

"We have immediately taken pro-active steps by optimising our networks to reduce congestion and diverting traffic to alternative routes, thus, minimising the impact to our users," it added.

However the restoration works will be subject to weather and sea conditions, identification of the actual location of the fault and the challenges of working at great sea depths and pressure.

"We apologise for any inconvenience caused and would like to assure customers that we are undertaking all necessary measures to ensure that customers continue to experience uninterrupted service," it said. -Mkini