Malaysian Aviation Commission (Mavcom) has instructed MYAirline Sdn Bhd to immediately discontinue the sale and booking of flights from all booking platforms until further notice following the carrier’s surprise announcement that it has suspended its operations effective today.
The civil aviation regulator said the airline is still liable to refund consumers who have purchased tickets with the airline but are unable to travel.
“The commission is in close communication with MYAirline in addressing this issue.
“Meanwhile, the commission is currently investigating the airline based on internal reviews and complaints received regarding the airline’s unpaid statutory payments to its employees, among others,” it said in a statement.
Mavcom also said it will provide further developments with regard to MYAirline’s operations in due course.
Meanwhile, it has instructed MYAirline to immediately manage affected consumers which includes, among others, notifying them of the suspension and publishing the said notification in the airline’s available communication channels.
Mavcom also urged affected consumers who have made bookings with MYAirline for flights on Oct 12 onwards to contact the airline’s dedicated complaint channel (customercare@myairline.my) for questions and assistance with regard to their bookings.
The commission said it has put in place dedicated hotlines and channels to assist consumers affected by this sudden suspension.
The dedicated channels include the consumer hotline at +1800-18-6966 (within Malaysia) or +603-7651 2777 (outside Malaysia), e-mail at consumer@mavcom.my, FlySmart complaint webform and FlySmart mobile application that is available for download from the Google Play store and Apple App store for Android and iOS users, respectively.
- Bernama
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