Independent panel probes claim of poor care at Jempol Hospital

 

Jempol Hospital’s management has fixed a meeting with the patient and her family to discuss their experience. (Facebook pic)

PETALING JAYA: 

The Negeri Sembilan health department has formed an independent panel to look into a complaint of unsatisfactory care at Jempol Hospital.

State health director Dr Zuraida Mohamed said the department treated the matter seriously, after a TikTok video of a man detailing the ordeal his mother went through while warded at the hospital went viral.

Zuraida said the investigation would be held thoroughly and transparently to ensure justice for the relevant parties, Bernama reported.

“The investigation will examine all relevant aspects to determine if the allegations are substantiated as well as to identify any shortcoming and recommend improvements at the hospital,” she said.

The hospital’s management has also arranged for a meeting with the patient and her family to discuss their experience, she said.

In the video, TikTok user “wan_takaful” recounted his mother’s experience while being treated at Jempol Hospital on April 2, after experiencing chest pains that evening.

He has filed a formal complaint through the health ministry’s public complaints management system. - FMT