A Threads user, Sarah, shared a screenshot of one such group, which has been filled with commuters exchanging updates on train services and conditions at various stations.
One update, for example, informed members that a train appeared to have been stationary at USJ 7 for longer than usual.
Other commuters also shared photos showing trains operating normally, allowing others to make quicker decisions about their journeys.
"Very useful, this LRT group. It is constantly updated. After this, I don't have to check Threads first thing in the morning to see whether the LRT is having problems," Sarah said.
The group reportedly reached its maximum capacity, prompting more WhatsApp groups to be created using the same crowdsourcing approach.
Similar groups have since emerged for other rail services, including the monorail, Shah Alam Line, Sri Petaling Line and Ampang Line.
The idea has also attracted interest from other commuters, with some describing the groups as an unofficial support network for passengers dealing with delays and disruptions.
"Imagine how difficult it is to take the Kelana Jaya Line that we even need an emotional support group. Come join us," one user wrote.
Another said the group was useful because members could keep one another informed without having to rely solely on social media updates.
Some also linked the popularity of the groups to what they described as shortcomings in communication from the rail operator.
"When corporate communication fails, the people rise and solve it themselves," another user wrote.
However, commuters can also check official updates through Rapid KL's social media channels and the MyRapid Pulse app, where service disruptions and delays are posted through notifications. - NST
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