RM5 fee part of Flexi Fare system for all ticketing methods, says KTMB

 

Keretapi Tanah Melayu Bhd was said to have been charging an additional RM5 for over-the-counter ticket purchases, with no exceptions. (Bernama pic)

PETALING JAYA: 

Keretapi Tanah Melayu Bhd (KTMB) has clarified that the RM5 charge for tickets is applicable across all ticketing methods, such as over-the-counter, online and ticket vending machines (TVM).

KTMB said the charge is part of the yearly review of its Flexi Fare pricing system, which adjusts ticket prices based on various factors.

“KTMB implemented Flexi Fare in 2020 to offer affordable and fair prices, with more choices, including the opportunity to enjoy better fares when booking early or during off-peak periods,” it said in a statement today.

The national rail operator was responding to an FMT report that included concerns raised by the Federation of Malaysian Consumers Associations (Fomca) on the additional RM5 fee.

KTMB also said concession fares, offering discounts of up to 50% for senior citizens, pensioners and people with disabilities, are available across all purchasing methods — whether via counter, app or website.

“Senior citizens, pensioners and people with disabilities only need to register once, either online or at the station, to enjoy these benefits through any ticketing channel, including the counter, app or website,” it said, dismissing claims that discounted tickets can only be purchased if one downloads the app.

In response to concerns for visually impaired and elderly passengers, KTMB reassured the public that its staff were available to assist these passengers during the registration and ticket purchasing process.

“For those wishing to use the TVM, our staff are available to guide them through the process,” it said.

According to KTMB, 43,000 persons with disabilities and 412,340 senior citizens have registered with KTMB’s Integrated Ticketing System (KITS) since its launch.

KTMB also addressed Fomca’s statement on infrastructure investments, clarifying that the implementation of Flexi Fare and cashless systems was never aimed at “recouping costs, but to benefit” passengers. - FMT