S Nagakanni, whose brand new Perodua Bezza 1.3X broke down some eight hours after purchasing the vehicle, has received an offer she was hoping for from the national carmaker.
In a Facebook posting this evening, the 31-year-old clerk thanked Perodua as well as all those who supported her.
Since Perodua claimed her engine had seized due to “sugar”, Nagakanni noted how the sweet substance had brought together “ants” of all races.
According to Nagakanni, Perodua had offered to repurchase her car for the full amount.
“With this decision, I no longer have to pay the monthly instalments and all previous payments will be refunded.
“Perodua also offered the option of buying a second car for the same monthly instalment rate or I can reject this offer and opt to buy a different car.
“I have to decide in seven days,” she added.
However, Nagakanni said the most important aspect was that she is “grateful and indebted” to all those who helped her in fighting for her rights.
“This struggle against a large firm was not easy for someone like me, a clerk who is only an ant. But I learned something.
“Although we are small like ants, when united without thinking of skin colour or race, we can succeed. In the end, because of sugar, the ants became united,” she added.
Seized engine
Nagakanni bought the car on Oct 17 last year in Segamat, Johor.
In a previous post, the clerk said when the car failed to start, she took it to the service centre where she was informed that the engine had seized.
When she requested for a new car, she was told to wait for a decision from the Perodua headquarters which could take up to two weeks or a month.
“On Oct 19, I received a call from the headquarters that based on preliminary checks, the engine seized due to foreign substances such as sugar.
“I did not take any food or sugar (in the car) during that period of eight hours, what more interfered with the engine,” she added.
Nagakanni also lodged a police report while Perodua, which denied that it had failed to address the issue, is also investigating.
Perodua’s head of sales operations Rozman Jaafar said several steps were taken, including offering a car to be used temporarily as well as repurchasing the faulty vehicle.
Yesterday, Nagakanni said Perodua should furnish the details in black and white.
“Is there a black-and-white guarantee that I would not have to service the loan for the first car after it has been bought back? No!” she added. - Mkini
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