The Ministry of Domestic Trade and Cost of Living advised consumers to lodge a complaint if they feel there is an element of fraud in the sale of Coldplay concert tickets.
The ministry said an official complaint is necessary to enable an investigation to be carried out under any law enforced by it or other ministries.
“They should make an official complaint by presenting relevant evidence,” said the ministry in a statement today.
The ministry also advised consumers to make smart purchases by getting tickets from official and legitimate channels due to the issue of reselling Coldplay concert tickets at exorbitant prices.
It said that as a customer, users have the right to choose tickets at a price that suits their ability and at a reasonable price offered by the dealer.
The ministry also called on all sellers to be more ethical in their transactions and avoid doing anything against the law.
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Accounts on various platforms reselling Coldplay concert tickets at exorbitant prices, up to RM43,200, have gone viral on social media, which drew criticism from the public. However, they are said to be run by scammers.
Coldplay’s Music of the Spheres World Tour’s Malaysia date is scheduled for Nov 22 at the Bukit Jalil National Stadium, marking the band’s first-ever concert in the country.
- Bernama
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