New system causes long queues at JPJ branches

There were long queues outside JPJ branches with people waiting to renew their road-tax and driving licences because of a new online system.

PETALING JAYA: The new Road Transport Department (JPJ) online system implemented on Nov 1 for the renewal of road-tax, driving licence and vehicle registration has not gone down well with the public.

Previously, people could renew their road tax and driving licence at post offices but not any more under the new system called mySikap.

The system also allows users to handle transactions on vehicle ownership anytime and anywhere after the registered owner and buyer had gone to an RTD counter to apply for an online ID.

FMT visited a few JPJ branches and saw long queues on the road due to the slow system.

Taxi driver Roslan Ibrahim, 36, said he had to wait for seven hours just to renew his road-tax.

“This is the first time I am encountering this kind of problem. The whole day is wasted and there goes my one-day business.

“This system is a hassle and inconvenient,” he said.

Car dealer Jeffry Mislan, 37, said previously he could change the name in the road-tax on behalf of the owner.

“Now the owner has to come with him to change the name,” he said.

He said JPJ should reconsider their decision because it was troublesome for many.

Student Khairul Annuar, 23, said he did not expect it would take a whole day just to renew his licence.

Khairul said he went to the post office but was told to go to the JPJ branches as the service was not available any more.

“I came at 10am and was shocked to see a long queue. There were 300 people waiting before me.” he said.

Khairul said he had no choice but to skip his afternoon class today.