PETALING JAYA: With access to virtually all goods and services imaginable just a few clicks away, Malaysians have slowly become accustomed to the joys of instant gratification and better service in all facets of life.
When it comes to your vehicle, filling your tank, changing your oil, or getting a car wash are all services that can be done relatively quickly.
While person to person-based interactions are time consuming but still the norm when insuring your vehicle, a few trailblazers are leading the charge and determined to offer even more convenience to everyone.
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With an abundance of options on the market, takaful has become an increasingly popular choice for Malaysians of all faiths and beliefs, for its principle-driven business model.
Takaful participants faced with misfortune are assisted via donations (tabarru) from monetary contributions pooled into a risk fund. Considered a form of unilateral donation, takaful tolerates the element of uncertainty (gharar), such as unpredictable incidents and misfortunes, while eliminating the element of gambling (maisir) as contributors neither seek nor are compensated a return.
Pioneering the space, takaful provider Etiqa was the first company to market Motor Takaful online in 2009.
Their convenience and growing popularity were evident over the pandemic which saw an increase of almost 75% in the number of cars renewing Takaful online between 2019 and 2021. This surge of interest has led to over 200,000 cars protected through MotorTakaful.com last year alone.
With a singular goal of providing access to quick affordable coverage, peace of mind, and exceptional service to the market, Etiqa focused on executing their motto of FEBA (Fast, Easy, & Best Advice).
By educating and providing the best available information through their online portal MotorTakaful.com, their customers are equipped to make an informed decision and get coverage online in just a few minutes.
Simply by inputting your vehicle plate or unregistered new vehicle info, your postal code, and NRIC/passport on their secured website, a quote is generated with multiple payment options to complete the seamless process. With virtually no wait time, you’ll receive instant coverage with an e-certificate conveniently sent via email.
While the process of renewing or getting coverage is quick and easy, in the event of an accident, the reason for Etiqa’s popularity becomes even clearer.
Etiqa General Takaful Berhad CEO Shahrul Azuan Mohamed said: “Our goal is to be constantly efficient and to ensure quick settlements of claims to our customers.”
The painless options of contacting a support agent via a call or WhatsApp offers comfort during an otherwise stressful situation.
For your safety and added convenience dealing with any accidents requiring further assistance, with their 24/7 live chat, you can:
- Arrange for an ambulance in a medical emergency;
- Get a tow for an undrivable vehicle to a workshop (up to 200km for free or sign up before July 14 to enjoy up to 300km); and
- Even book a rental car while repairs are performed (up to 14 days within the Klang Valley).
Meanwhile, Etiqa said while submitting claims traditionally takes time and presents some challenges, its frictionless solution simply requires one phone call, allowing a claims agent to assist you virtually in real-time.
With their e-Cleva app, an agent connects via video call to record and evaluate your vehicle’s damages within minutes. If the estimate is under RM5,000, you’ll receive a compensation offer instantly and can accept it with a confirmation signature directly from your smartphone, all done within 30 minutes.
And instead of waiting days or weeks for your payout, funds are electronically transferred directly into your bank account by the time you complete your call.
It’s reassuring to know that even in the event of an accident, protecting your family, vehicle, and well-being, there is now an easier option.
Explore the benefits of takaful further by visiting https://motortakaful.com/home - FMT
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