All Tesco Malaysia stores have been told to increase the frequency of maintenance of lifts, travelators and escalators following an incident at its Rawang store, The Star reported.
On Wednesday, a customer, identified only as Nur Zalina, 50, fell with her shopping cart when a pallet collapsed and created a 25cm gap in a travelator.
“Following that, we have conducted preventive maintenance on all lifts, escalators and travelators in our stores,” the report quoted Tesco Malaysia’s government relations and corporate affairs director Datuk Azlam Shah Alias as saying.
“We’ve also increased our scheduled maintenance from once a month to once a week.”
Azlam said Nur Zalina, who sought medical treatment after the fall, did not suffer any injuries.
“We have offered assistance to her but she has yet to accept it,” Azlam told The Star in an email.
Malaysian Lift and Escalators Association (Malea) president Franky Ho Kai Fatt said maintenance should be carried out monthly and a compulsory check must be carried out every three months.
“Some owners get different companies than the manufacturers for maintenance work but it should be carried out by the manufacturers,” he added.
- TMI
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