The Credit Management and Counselling Agency has determined that about 20 of its customers have had personal information - names and MyKad numbers - published by cybercriminals on the dark web.
“We anticipate and are preparing for the criminals to publish more information including additional customer names and MyKad (numbers),” the agency said in a statement today.
“Investigation with third-party cybersecurity experts is continuing.
“It is important to note that all information in the possession of cybercriminals is a result of illegal activities and therefore the acquisition, use, and dissemination of the same is a criminal offence,” it added.
The agency said it is working closely with law enforcement and other relevant authorities, including the Communication and Digital Ministry as well as CyberSecurity Malaysia in the ongoing thorough investigation.
“We are also working to identify the specific information that has been illegally accessed and update the customers that have been affected,” it said.
The agency will continue to mitigate the impact of the breach and reach out directly to communicate with all customers.
“Our staff will also assist customers by advising them in dealing with matters related to the breach.
“We are gradually bringing our systems back online in stages and will provide an official update accordingly,” it added.
Previously, on March 30 this year, the agency decided to take some of its operational systems offline temporarily to prevent further risks after its information technology system was breached.
To address customer concerns and questions, customers can contact its dedicated call centre at 03 2616 7766 or find the nearest branches on the agency’s website.
- Bernama
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