MyEG denies illegal fees collection, contract suspension reports

MyEG Services Bhd strictly adheres to all the terms and conditions stipulated by the government in relation to the provision of services and accordingly, the collection of fees for foreign workers’ permit renewal services is not being performed illegally.

In a filing to Bursa Malaysia yesterday, the e-government services provider said the clarification is in relation to news articles that appeared on the online portal of the New Straits Times and The Edge Malaysia on Sept 12 which alleged MyEG to have been illegally collecting fees for its foreign worker permit renewal services despite suspension by the Immigration Department of Malaysia.

MyEG said it is also the company’s policy that in the event of services being unsuccessfully rendered, any sums collected would be refunded upon the request of customers.

Meanwhile, it said the articles on the news portals also pointed out that MyEG’s services contract with the Immigration Department had been suspended since February this year.

“On that, we also wish to clarify that MyEG’s concession service had not been suspended since February of this year,” it added.

- Bernama