The Latest Electricity Bills Are In And People Are Baffled By How High It Is... Again

© Provided by Rojak Daily The Latest Electricity Bills Are In And People Are Baffled By How High It Is... Again

Since the Movement Control Order (MCO) started back in March, many services were halted, including electricity bill reading by Tenaga National Berhad (TNB)'s staff.

In May, many Malaysians complained about abnormally high electricity bills despite the 2 per cent discount for domestic users and up to 15 per cent discount for selected businesses and industries which is supposed to be in effect between 1 April and 30 September 2020 under the Prihatin programme. 

TNB's explanation

When the issue of high electricity bills was brought up last month, TNB said that it was because since the MCO started, households have been receiving an estimated bill since their staff were not able to physically check the metres. 

What's an estimated bill? Well, the bill you received between February and May were estimated based on previous usage. 

The thing is because most of us were stuck at home or were working from home the last few months, and the actual electricity bill was probably much higher than the estimated sum. 

When bill readings were resumed by TNB staff, the excess, which was not yet billed, was added to the latest bill.

Then, whatever amount that has been paid and discounts entitled under the Prihatin programme were deducted from the latest bill as well. 

TNB has even created a FAQ page to explain this and the method they use to calculate the bill.

© TNB Oh no! MathsThe energy company has also denied that electricity bills have increased by up to 600 per cent, saying that the actual numbers was closer to 120 per cent. 

TNB chief corporate officer Datuk Wira Roslan Ab Rahman reportedly said that his staff have met with consumers to explain how the bills were calculated. 

He added that the company is bound by Energy Commission's regulations, and as such cannot calculate bills arbitrarily. 

What's the problem?

While TNB's explanation seems logical, what doesn't seem to add up is the ridiculously high bills people have been getting. 

The question that is being brought up now is how any household could incur bills that are way higher than usual, some claiming that their bills have shown a few hundred percent increase. 

M.K Izzuddin@k_izzuddin

Petang tadi aku balik Terengganu. Mak aku bagitau bil eletrik bulan ni seribu lebih. Sebelum ni tak pernah-pernah sampai seratus. Dah la bil tak pernah tertunggak. Gila!!! https://twitter.com/asrulmm/status/1272094512559480832 …

Asrul Muzaffar@asrulmm

Tenaga Nasional spin macam mana pun, kenaikan bil elektrik hingga 600% ni memang tak ada logika. Terima kasih pada kerajaan Abah hangpa melantik menteri yang salahkan pengguna ‘keliru’ dan timbalan yang baru nak suruh siasat.

Kalau Menteri PH dulu, by now dia serang HQ TNB dah

2,553

8:17 PM - Jun 14, 2020

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Leesh@iMleesh

My TNB bill post-MCO for the 3 months is RM1,377. I take TNB’s FAQ at face value that TNB will prorate the 3 months into the tariff blocks. I am assuming this was done. But that still means an average bill of RM459/month. Before MCO, my monthly bill was around RM200!

14

9:12 AM - Jun 15, 2020

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Some pointed out that the method used by TNB is unfair, as "everyone will reach the 3rd tariff block', which will increase the electricity bill by leaps.

Habibah AR.@habibahrz

I actually did all the calculations and prorated line as explained by TNB in their FAQ and yes, it's mathematically correct. But the METHOD is wrong. How can you justify putting 3-month reading in single bill?! Of course everyone will cross the 3rd tier tariff block and above! https://twitter.com/k_izzuddin/status/1272141130344173575 …

M.K Izzuddin@k_izzuddin

Petang tadi aku balik Terengganu. Mak aku bagitau bil eletrik bulan ni seribu lebih. Sebelum ni tak pernah-pernah sampai seratus. Dah la bil tak pernah tertunggak. Gila!!! https://twitter.com/asrulmm/status/1272094512559480832 …

1,839

10:55 PM - Jun 14, 2020

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ä@adizaaaaa

 · 13h

Replying to @adizaaaaa @Nashman

Then datang lah bil bulan 6 yang semua orang terkejut sampai RM1000+. Dengan I sekali nak pengsan. Yang ni latest bil yang I attach. Why RM1000+? Okay so JUN punya bil TNB dah buat proper reading at every house. Actually the bill yang krg pakai time APR and MAY is exceed anggaran

Sara The Blues@saratheblues

Eventually the issue here is In Jun TNB lump sum kegunaaan 3bulan and changing user higher because kegunaaan 3months in total exceed the highest blok. TNB have to make correction @KeTSAMalaysia @MuhyiddinYassin

16

9:45 AM - Jun 15, 2020

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If you haven't noticed or never had the reason to, your electricity tariff increases with usage. For the first 200kWh, you will be paying 21.80 cents per kWh, 33.80 cents per kWh for the next 100 and so on if it's for households. You can refer to the image below and find out about tariffs for other categories here.

© TNB The more you use, the more you pay

So, what the consumers are arguing is that, when the usage is accumulated for three months, the tariff will reach the third block (i.e. 300kWh and more) of usage, which would be unfair. 

If these consumers are correct about their assumptions, the method used may very well be unfair, to say the least. 

However, if we look at TNB's calculation, a prorated system is used to offset any unfairness. 

According to their chart, the accumulated amount for the three months is then divided by 3.03 to offset this. 

The calculation goes something like this: The 91 days in that period is divided by 30 to get the prorated factor of 3.03. This factor is then factored into the calculation of your bill. 

So, if your usage is 950kWh cumulatively for the three months, each tariff block will be prorated by 3.03. 

© TNB So, technically the block issue should not arise

All these still does not explain the ridiculosly high bills some people have claimed to have received so the next question is:

What can you do?

© EC Make your complaints official

If you have noticed an unusual or what you feel is an unfair or illogical increase to your electricity bills, joining the others to make noise on social media - especially by tagging the relevant bodies such as TNB and the Energy Commission - is a great start. 

This would create conversation and get the attention of the authorities. 

However, don't stop there. Contact TNB for explanation via TNB CareLine at 1300 885 454 (we're not sure this works 'cos we tried but could not get through) or email tnbcareline@tnb.com.my.

You can also log on to myTNB app or visit the myTNB portal at mytnb.com.my.

If you prefer face to face interactions, visit the nearest Kedai Tenaga. To use the TNB Bill Calculator, go to tnb.com.my/prihatin.

You should also make an official complaint to the Energy Commission here, so they can look into the matter and take action if necessary.