No compromise on safety standards, says Puspakom

 The company says it will not yield to attempts to bypass inspection requirements.

Puspakom said it welcomes feedback from the public but it must be expressed responsibly and through the proper channels.

PETALING JAYA:

 Puspakom has reiterated that it will not compromise its safety standards or yield to any attempt to circumvent established requirements.

The vehicle inspection company also said it welcomes constructive feedback from the public as part of its continuous efforts to improve service quality and customer experience.

However, it said, all feedback must be expressed responsibly and through the proper channels.

It was referring to a Batu Pahat sessions court ruling on April 23 that a viral TikTok live broadcast had defamed a Puspakom inspection officer.

The court ordered a motorcycle trader to pay RM80,000 in damages and issue a public apology.

Puspakom officer Ahnaf Azfarrizi Ahmad Rizaludin had sued Mohammad Robbani Mohd Azaman, of Bani Motorpart, claiming that he was defamed during a livestream in December 2024.

In a statement yesterday, Puspakom commended the officer for carrying out his duties with integrity in rejecting the vehicle that did not meet required inspection standards.

“Our inspection processes are governed by strict protocols to ensure safety, compliance, as well as public confidence,” it said.

“We are committed to safeguarding the dignity and professional reputation of our employees, and any allegations that undermine their integrity will be addressed seriously and through the appropriate channels.”

Puspakom’s CEO, Mahmood Razak Bahman, said the case serves as an important reminder of the need for responsible communication.

“Statements made publicly, particularly on digital platforms, carry significant consequences and must be grounded in fact and fairness,” he said. - FMT