The security of online financial transactions has been called into question by consumers following a string of unauthorised uses, The Sunday Star reported.
One of the victims of the online fraud, Salasiah Razak told the English daily that her entire month's salary had “disappeared” when she checked her account balance early this month.
"Transactions had been carried out using my debit card, ranging between RM4 and RM200 since August," she said.
Salasiah lost about RM5,000 because of unknown individuals making online software purchases with her debit card.
"Even after my debit card had been replaced, another transaction of RM400 was made," Salasiah was quoted as saying, adding that she would not be using a debit card any more.
Another victim, N. Reena, told The Sunday Star that she has been so scarred by her experience that she would only opt for online payment platforms when absolutely necessary.
Reena said she only realised what was happening after receiving a string of text messages from her bank stating that more than RM2,000 was charged to her credit card on October 4.
"I do not know what that was for, but the transactions began with a US$1 PayPal transaction," Reena said.
However, not all cases were fraud-related, according to the Financial Mediation Bureau, citing an incident where a complainant had disputed 14 online transactions.
"The complainant finally agreed to settle the disputed amount in full after it was discovered that her son had used her credit card without her knowledge," a spokesman said.
The daily quoted National Consumer Complaints Centre legal and dispute resolution manager Santhosh Kannan as saying disputed credit card transactions online was also common.
“We also hear many cases of money being deducted from bank accounts and credit cards used for unauthorised transactions.”
According to the Association of Banks in Malaysia, most of the e-banking scams in Malaysia involved victims disclosing their personal information, including financial information, via email, text messages and phone.
- TMI
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