PETALING JAYA: Complaints have burst out on social media of people encountering confusion and poor organisation when seeking assistance from the MySejahtera helpdesk kiosk which opened at the World Trade Centre in Kuala Lumpur today.
Netizens who vented their anger said it appeared that little had been done to prepare for the first day of operations.
Hundreds of people made a beeline to the kiosk only to be told that it is limited to 500 people today.
One Instagram user said there were no signs and directions to guide and indicate where users were supposed to queue as the place was also used for those coming for their vaccination.
He said many of them had to take a long walk to the front to find out if they were in the right queue.
Another user on Facebook said with the rush, many were also not observing a proper physical distance, giving rise to concern of a spread in Covid-19 among those in the queue.
He said the workers at the centre were seen attempting to improve physical distance between those in the queue but without success as it was too huge at one point.
“We were confused. There were two lines, one is for vaccination and the other for the helpdesk,” SS Yoga told FMT.
To make matters worse, he said there was a quota to resolve the technical issues for today which was mentioned when they announced the opening of the kiosk.
Yoga said the helpdesk staff told him they would only attend to 500 users a day. “They didn’t announce this before, how should we know? Those who didn’t make it today were told to come again tomorrow,” he added.
MySejahtera sought to clear the quota issue by tweeting: “To avoid overcrowding, only 400 tickets will be issued daily from 9am until they finish.”
Two days ago, the health ministry announced that physical helpdesks would be set up in selected locations to help resolve technical issues involving the MySejahtera application.
The first helpdesk started operations at WTC today. Another will begin on Feb 26 at the Ideal Convention Centre in Shah Alam. The kiosks will be open daily until March 15.
There have been many complaints from MySejahtera users relating to wrong information in the application and from those who did not receive their vaccination certificates in the app.
FMT has asked the health ministry for comment. - FMT
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