CIMB clarified today that it had re-termed certain transactions by its debit card holders so that it appeared as "direct debits" on their account details.
Taking to Twitter, the bank, in its response to angry customers who questioned the deductions from their account, attempted to reassure that there were no fraud involved in the transactions.
"We would like to reassure affected customers that the recent ‘direct debit’ transactions are legitimate debit card transactions done by customers," said CIMB.
"These were isolated incidents relating to incomplete transactions performed by customers with overseas merchants such as online streaming subscriptions/ services.
"However, the transaction description were re-termed as ‘direct debits’, causing the confusion for our customers.
"We apologise for the confusion and we will be communicating with the affected customers directly," it further said.
Customers who responded to CIMB on Twitter however largely rejected the bank's explanation, pointing out that the amount termed "direct debit" did not tally with their subscription fees for various online streaming services.
They also dismissed the bank's statement that their complaints were "isolated incidents".
According to screenshots of the deductions shared by the customers on Twitter, the deducted amount ranged from RM3.94 to RM4,000.
According to Afif Kony, he was charged twice for an auto payment of RM4,040 for his Google ads subscription.
He shared screenshots dated March 31 - for the first two auto debit transactions of RM2,020 each - and the second unauthorised deduction for the same amount on April 2.
In some cases, customers highlighted double deductions - one marked as "pos debit" for their monthly subscriptions and an additional "direct debit" deductions.
Citing CIMB's response, there were others who highlighted deductions made even though their debit card was not used to pay for any online monthly subscriptions.
CIMB had issued the explanation this morning after the reported issue started to surface earlier yesterday. - Mkini
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