Ministry launches app for workers to submit labour-related complaints

 

The Human Resources Ministry has launched the Working for Workers (WFW) application, a platform for 15.7 million workers, including foreign workers, to submit complaints related to labour issues.

Its minister M Saravanan said the identity of the complainants would be confidential, adding that the complaints received via the application would be addressed within three to seven days.

The status of the complaints would be monitored by the ministry's top management, including himself and his deputy Awang Hashim, he told the media after launching the WFW application in conjunction with Labour Day.

"WFW is a medium to ensure the rights and welfare of workers affected by employers' misconduct are protected. This can indirectly ensure employers and employees comply with national labour laws," Saravanan said, adding that the WFW is proof the government is serious and transparent in handling labour issues.

WFW allows workers to report 14 types of complaints online that will be managed by 80 offices nationwide.

- Bernama