AirAsia warned not to leave passengers stranded ahead of festivals

 

Alexander Nanta Linggi says the number of passenger complaints sent directly to AirAsia is almost consistent, about 60 to 80 in a month. (Reuters pic)

KUALA LUMPUR: The domestic trade and consumer affairs ministry (KPDNHEP) wants the welfare of AirAsia passengers to be protected ahead of several public holidays, such as Wesak Day this Sunday and Gawai Festival next month.

Minister Alexander Nanta Linggi said he had raised the matter in the recent KPDNHEP-AirAsia engagement session.

“In this issue, KPDNHEP will continue to protect the rights of consumers while the operations will be scrutinised according to the jurisdiction of the Malaysian Aviation Commission (Mavcom) and the transport ministry.

“The solution taken by AirAsia to reduce operational disruptions is to implement rescue flights for stranded passengers such as KCH-KL (Kuching-Kuala Lumpur) or MYY-KL (Miri-Kuala Lumpur),” Nanta tweeted today.

He said if Rapid Rail could provide one-way travel coupons to commuters affected by an incident yesterday, AirAsia should also come out with an appropriate quantum of compensation for its passengers.

As at May 9, Nanta said the number of passenger complaints sent directly to AirAsia was almost consistent, about 60 to 80 per month.

“According to AirAsia, more than 90% of complaints have been resolved.

“AirAsia has identified four main causes that contribute to flight delays and rescheduling involving various destinations, namely limited number of aircraft, operational and regulatory constraints, technical issues and weather conditions,” he added. - FMT