Domestic Trade and Consumer Affairs Minister Alexander Nanta Linggi has demanded answers from AirAsia following a large number of complaints about flight rescheduling.
In a series of tweets today, Alexander said he has contacted AirAsia for an explanation from a consumer affairs perspective.
"Among others, issues raised during a preliminary engagement with AirAsia are flight delays and rescheduling of flights exceeding more than six hours.
"We also raised the rights of consumers to receive compensation... I have asked AirAsia to provide a guide on the process to file complaints," said Alexander, adding that he expected the company to respond within 24 hours.
He said although the airline industry was regulated by the Transport Ministry, he will intervene in matters concerning consumer interest.
Alexander also urged the Transport Ministry and the Malaysian Aviation Commission to be more proactive in finding solutions to such problems.
The past week saw numerous internet users complaining about delays and rescheduling of AirAsia flights.
On Sunday, Tuaran MP Wilfred Madius Tangau wrote on Twitter claiming that his 8pm flight was delayed twice, departing only at around 11.30pm.
Madius described his predicament as "simply crazy". He was scheduled to be a speaker at a forum on Monday afternoon.
My new flight. But even this flight is delayed. I hope it will take off at 11pm as per the boarding pass. Now everyone can fly but @airasia can reschedule your flight at will! pic.twitter.com/y0p5gnSE41
— Wilfred Madius Tangau (@madiustangau) May 8, 2022
A Twitter user claimed that her flight on May 7 was officially delayed by two hours but there was no call for boarding even as they approached the two and a half-hour mark.
Wth @airasia @tonyfernandes_ our 6.30pm flight has been delayed and rescheduled to 8.40pm at such short notice. It's freakin 9pm now and we're still not being called for boarding yet. You've caused us troubles!!! We all got plans and schedules laa bodohhhh 🤬🤬🤬🤬🤬 pic.twitter.com/7pKlRfpaJg
— dinizaini (@dinizaini) May 7, 2022
Another Twitter user called Xeronexo claimed that he and other passengers were stranded after they were told that they could not board because their flight was already full.
I wait at the airport since 8 a.m. but they say the flight AK5645 from Miri to KL is full!? I have bought the tickets and not just me. Lots of passengers around me experienced the same thing. What is this @airasia @AVA_airasia @tonyfernandes_ ? Why no seats when we have tickets? pic.twitter.com/PD39IyW24g
— Xeronexo (@xeronexo) May 8, 2022
- Mkini
No comments:
Post a Comment
Note: Only a member of this blog may post a comment.