Hotline set up for complaints about food delivery services

 

Traders and consumers can send complaints about food delivery services to the domestic trade and consumer affairs ministry.

KUALA BERANG: A special complaints channel has been set up for traders and consumers to submit issues and problems related to food delivery services (p-hailing).

The deputy minister for domestic trade and consumer affairs, Rosol Wahid, said complaints could be channelled via email to adu.khidmatpenghantarmakanan@kpdnhep.gov.my to allow appropriate action to be taken by the ministry.

“We have created a special channel so that not only traders but also consumers who have any problem can lodge complaints to us,” he told reporters after launching a cooperatives event at Felda Bukit Bading here today.

Rosol said the ministry received 1,903 complaints last year and 946 complaints up to August this year about the services of Food Panda, while 30 complaints were made about GrabFood last year and 43 complaints up to August this year.

He said the ministry was actively engaging with the key players in the industry, especially Food Panda and GrabFood to resolve all issues, including delays in payment of food sales to traders and high commission charges.

“Some delivery companies claim that the delay in payment is due to problems with their system. They promise to improve their system. There are also companies that want to lower their commission rates,” he said. - FMT