PUTRAJAYA: Nearly 400 prospective haj pilgrims stranded at KLIA yesterday will have their fares refunded and their passports returned, the tourism, arts and culture ministry said today.
The ministry said it was informed about this by a representative of the travel agency involved at a meeting at KLIA yesterday.
Those who do not get their money back have been advised to lodge a police report, and also file a formal complaint on the matter to the ministry or the consumer tribunal.
The ministry said it would launch an investigation into the travel agency for conducting business in a manner that is prejudicial to the interests of the public, the tourism industry and the national economy.
The agency could have its licence suspended or revoked if found guilty.
The prospective haj pilgrims were said to have been issued the furada or private haj visa to perform their pilgrimage without going through Lembaga Tabung Haji.
Police said at least 22 reports have been received from the affected pilgrims or relatives.
KLIA district police chief Imran Abd Rahman said police reports had been lodged in Dungun, Terengganu; Setapak, Kuala Lumpur; Temerloh, Pahang; and Rawang, Selangor.
“We expect more reports to be lodged because many are involved,” he said. - FMT
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