Customers unable to use Maybank online services

Maybank recommends you use and ATM if you need to withdraw money. — The Star

Maybank has issued a statement on its official social media accounts to inform customers that it’s currently facing intermittent service disruption.

Maybank‏Verified account @MyMaybank 3h3 hours ago

#mbbalert Dear customers, there is currently an intermittent service interruption affecting some of our cards and electronic banking services. Please bear with us as we are in the midst of rectifying the issue. We apologise for the inconvenience caused & thanks for your patience.

Many customers too have posted on Twitter that they are having issues with sending money, for instance, via Instant Transfer, and even receiving Transaction Authorisation Code (TAC).

We tried sending money via Instant Transfer using the Maybank2u website at about 5.50pm and received a “service unavailable” message. 

In a reply on Twitter, Maybank has suggested that customers who want to withdraw cash do it via its ATM machines.

freya‏ @naddyduddy 3h3 hours ago

@MyMaybank can you at least inform if you have maintenance problem. I’m running out of cash and the nearest atm is cimb I’ve wasted 30 mins only to find the nearest maybank atm which also happened to be a long queue. Pfft
2 replies0 retweets0 likes

Maybank‏Verified account @MyMaybank

Replying to @naddyduddy

Hi, we are sorry to hear that. Please be informed that we are currently experiencing unexpected intermittent for IBFT (Instant) via M2U, TAC (all Telco's), Reload & MEPS. We would suggest you to perform withdrawal via ATM. (1/2)

2:46 AM - 27 Mar 2019

Some are even reporting that they are unable to transfer money to a Maybank account from a different bank.

‏ @ynwaicapNZ 7h7 hours ago
Hi @CIMB_Assists why i cant transfer funds?

3 replies2 retweets1 like
 
 

CIMB Assists‏ @CIMB_Assists

Replying to @ynwaicapNZ

Hi, apologize on the delay in response. If you are referring to transfer to Maybank, for your info, Instant transfer (IBFT) to Maybank is temporarily unavailable. Alternatively, you may perform using “IBG" Maintenance Schedule:- https://www.cimbclicks.com.my/maintenance-schedule.html … Thank you.

11:26 PM - 26 Mar 2019

The Star has reached out to Maybank for comments.- Star