Maxis betrays its customers' P & C!

Ananda Khrishnan must be fuming red over allegations that some Maxis senior personnel have been breaching telcos' privacy and confidentiality policy by 'selling off' customers calls-and-SMS record to auditing company PriceWaterHouseCoopers (PwC).

It was not the right thing to do. Revealing such info is against all principles of service. Such details should not be transferred to other parties without prior prior approval from the respective customers.

The MCMC regulates that "service providers must be open, transparent and meet generally accepted fair information principles including providing notice as to what personal information they collect, use and disclose..."

But Maxis officers like Miss Lai Choon Foong (picture-sitting extreme right), Maxis' Senior General Manager and Head of Management Accounting and Procurement and a few more are said to be responsible for the 'leak' as they work closely with the external auditors PwC Malaysia on all kinds of matters (read here and here).

Lai,, according to sources, has betrayed the trust of not only the clients of Maxis, but also trampled all over the privacy rights of the clients of the other telco companies in Malaysia, with total disregard for the law and the principles of good governance.

"And how much longer are Maxis going to retain PwC Malaysia as their external auditors, when PwC Malaysia can just waltz in and take whatever data they need, for their nefarious purposes?"

Yeap.... I agree that Maxis cannot disclose the incoming phone records to any third party without the consent of the Consumer. And for PwC Malaysia to actually attempt to use this illegally obtained documents in the KL High Court is an act of total disregard for the laws of the country.

A full investigation cannot be discounted here. Let us hear to what Info Minister Rais Yatim got to say about this...

To Maxis customers, you got nowhere to hide... heh!