Syabas has received over 400,000 complaints so far this year

KLANG, Oct 14 — Syarikat Bekalan Air Selangor (Syabas), through its customer service centre (PUSPEL), has received 404,510 calls to complain about its service, including leaks and burst pipes, as well as poor water quality, between January and September this year.

Its corporate communication and public affairs assistant general manager, Priscilla Alfred, said the complaints were received from subscribers in Selangor, Kuala Lumpur and Putrajaya.

Syabas responds and resolves any complaints within three hours, or at the most three days, she told a media conference at a lucky draw function for Syabas subscribers here today.

She said today’s programme was held in appreciation of SYABAS subscribers who called PUSPEL.

Through their complaints, Syabas is able to improve its services, she added.

The lucky draws are held every five months and this time around it is for subscribers who lodged complaints at PUSPEL from April to September. — Bernama