Mavcom penalises AirAsia Group, MAHB's unit

The Malaysian Aviation Commission (Mavcom) has imposed financial penalties on AirAsia Bhd (AirAsia) and AirAsia X Bhd (AirAsia X). 

In a statement today, it said the airlines had breached the Malaysian Aviation Consumer Protection Code 2016 (MACPC). 

"The financial penalties imposed on AirAsia and AirAsia X, amounting to RM2 million each, were due to the airlines’ continued charging of credit card, debit card and online banking processing fees separate from their base fares, in contravention of the MACPC, from Aug 10 to Sept 11, 2019," Mavcom said.

“This is the second time AirAsia and AirAsia X have been found not in compliance with MACPC’s requirement,” said the commission.

Meanwhile, Malaysia Airports (Sepang) Sdn Bhd (MA Sepang), which is a subsidiary of Malaysia Airports Holdings Bhd (MAHB), was fined RM856,875 due to its failure to meet quality service standards as stipulated under the Airports Quality of Service Framework during the second quarter of last year.  

Mavcom said the airlines and MA Sepang have been informed of their respective financial penalties on Thursday. — Bernama