PETALING JAYA: The Malaysian Communications and Multimedia Commission (MCMC) has ordered Celcom, Digi and UMobile to improve their services in Langkawi.
MCMC said the directive was issued to the three telcos after they “failed to meet broadband service standards” at several locations on the island, including the Langkawi highway and tourist spots.
It said that failure to comply with the directive may result in the companies being subject to penalties of up to RM200,000 under Section 109 of the Communications and Multimedia Act (CMA) 1998.
“The directive issued by the commission on May 19 requires the three companies to improve the quality of their services and user experience to a standard that meets the Mandatory Standards for Quality of Service (MSQoS),” MCMC said in a statement today.
It said the directive was issued after it conducted technical audits on broadband services under MSQoS at 3,038 locations in 13 states and three federal territories.
On June 14, communications and multimedia minister Annuar Musa said MCMC had been ordered to carry out nationwide mapping to measure the actual levels of internet speed.
He was reported by Bernama as saying that this was to compare the speeds with reports prepared by the telcos.
Annuar said many people, especially in rural areas, had complained about the quality of services provided by the companies. - FMT
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