PAC takes airport firm to task for ‘unfriendly’ klia2

Public accounts committee chairman Datuk Nur Jazlan criticised Malaysia Airport Holdings Bhd for ignoring the needs of customers when constructing klia2. – The Malaysian Insider pic, November 25, 2014.

Malaysia Airport Holdings Bhd's (MAHB) failure to consider the needs of budget airline operators at klia2 has led to cost overruns and problems in the low-cost terminal, the Public Accounts Committee (PAC) said today.

Its chairman, Datuk Nur Jazlan Mohamed, said the airport company ignored the needs and recommendations of clients, including airline operators, in the construction of klia2

Despite its vast experience in managing and running airports, MAHB did not prioritise its clients, he said.

"MAHB is not customer centric. They should build airports for people to use, not determine what people should use," he said at a press conference in Parliament today.

- TMI