TGV apologises after complaint Batman screening restarted due to late VIPs

Cinema chain operator Tanjung Golden Village Cinemas (TGV) has apologised to its patrons following complaints claiming that a showing of “The Batman” was restarted 45 minutes after it began screening due to some “VIPs” arriving late.

“We would like to sincerely apologise to all guests who have been impacted by the session delay for The Batman at TGV Vivacity.

“This incident does not adhere with our screening SOPs as all our movie sessions are to run on time as per schedule,” TGV said in a statement posted on its Twitter.

In their response to the complaints, TGV had also said they would offer two complimentary tickets and a full refund to the affected customers.

They also added that they would investigate the matter further.

Minmin and the team are investigating this matter guys, we sincerely apologise for the inconvenience 🙏🏼 pic.twitter.com/6LHlqnx9oA

— TGV Cinemas | #TontondiTGV 🇲🇾 (@TGVCinemas) March 6, 2022

Facebook user Fazillah Raduan had earlier posted about the experience at the screening, saying the movie had started at 7.15pm and was rolling for 45 minutes before it was paused.

He said a staff member had then come in and made an announcement, “We will restart the movie from the beginning. Sorry for the inconvenience caused.”

When asked, the staff member had purportedly said it was due to some patrons who had just arrived.

Even though a manager had offered a refund, Fazillah said the money was not the issue.

“The movie is 178 minutes. Now I have to endure another 45 minutes just because a group of people came in late?

“This is not about money, this is about fairness. Are you trying to tell me that I and the rest of the customers are less important than the latecomers,” he said.

However, another Facebook user Faridzuan Adres commented on Fazillah’s post saying that the incident was caused by miscommunication.

Faridzuan said when they were trying to enter the cinema at 7.15pm, they were told there was a problem with the IMAX cinema and that the screening would be delayed to 7.45pm.

He said he returned at that time but the movie had already started and he only managed to watch 10 minutes of the movie before it was stopped.

He added that almost a quarter of the patrons of that showing had arrived late and he speculated that they were also informed of the same thing. - Mkini