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Monday, March 7, 2022

TGV: Technical issues, not VIPs, reason for restarting The Batman

 


Cinema chain Tanjung Golden Village cinemas (TGV) has confirmed that the reason a screening of The Batman was restarted was due to technical issues and not the late arrival of VIPS.

This happened after one of its outlets in Kuching, Sarawak, restarted the movie that had already played for 45 minutes.

In a statement on Facebook, TGV said it had carried out "a thorough investigation of the incident" that happened at the 7.15pm screening on Saturday in TGV Vivacity.

"The session delays were caused due to a technical issue at our IMAX hall, and not due to late arrivals of VIPs as has been wrongly stated in some media.

"At TGV, we honour and treat all our guests equally with the utmost priority.

"We would like to assure everyone that the decision to restart the movie was not influenced by any VIP's late arrivals, and we sincerely apologise for any inconvenience caused," read the statement.

TGV added that the technical issue was actually fixed on time but "due to miscommunication, some staff at the entrance presumed the 7.15pm show would also be delayed".

"At this time, approximately 20 percent of the guests had already entered the hall while the remaining 80 percent were still waiting at the foyer and entered the hall after the movie had already commenced," it said.

It appears that this was not effectively communicated to patrons at the time.

The operators acknowledged that the decision to stop and restart the movie inconvenienced its customers and said it was taking corrective measures to ensure a similar incident was not repeated.

TGV had already announced that affected customers would be given full refunds and two complimentary movie tickets. - Mkini

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