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Friday, March 31, 2017

'Technical issues' put Kelana Jaya LRT service offline



The Kelana Jaya Light Rail Transit Line faced service disruption tonight due to "technical issues".
This was confirmed by its operator, Prasarana Malaysia Bhd, through the RapidKL Twitter account.
"We are currently facing a technical issue at the moment and our team is rectifying the issue," it said in a posting on the micro-blogging site.
KJ Line: We are currently facing a technical issue at the moment and our team is rectifying the issue. Updates to follow.
Commuters left stranded along the line also took to Twitter to air their grouses.
"RapidKL needs to improve (the) Kelana Jaya line. Entire line down for past hour," said Robert Lim.
"Whole of Kelana Jaya LRT line stop at least one hour and 10 minutes," said Vincent Chen.
"What's happening at the Kelana Jaya line now? Is it delayed or is there a problem?" Fahmi Ab Rahman quizzed RapidKL.
The line went offline at around 8.30pm. At around 10.30pm, RapidKL said the trains commenced operations but under "manual operation".
RapidKL said on Twitter that the delay was expected to take more than an hour and offered refunds.
"Affected customers that decided not to conitnue their journey and want to exit paid area, proceed to our customer service counters for refund," it said.
It added that shuttle buses would also be provided as an alternative.
RapidKL did not specify what the technical issue was but posted a photograph of its technicians troubleshooting the line's signalling system.
KJ Line Update : Troubleshooting of the signalling system in progress.
This is not the first time the Kelana Jaya line has faced service disruption.
In September last year, a power trip amid heavy rain left thousands of commuters stranded during the morning rush hour.- Mkini

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