EAIC develops online complaints system for public use

 

The Enforcement Agency Integrity Commission (EAIC) has developed the Complaint Resolution and Investigation Handling System (SPAPS) to enable the public to lodge complaints online against enforcement agencies and officers.

SPAPS, an upgrade of the system which previously handled complaints and investigations manually, can now be accessed here.

At the SPAPS launch here today, EAIC chairperson Mohd Sidek Hassan said the commission must ensure the delivery system is more effective, taking into account that most businesses are now conducted online and in line with the culture of a technology-savvy society.

"However, the EAIC still will continue receiving complaints via other channels such as emails and official letters or complainants can come to the EAIC office," said Sidek, who also launched the EAIC Strategic Plan 2023-2027 at the ceremony.

He said the system can enable EAIC investigating officers to better manage the complaints because the related documents needed can be accessed more easily than through physical files.

According to the EAIC press statement, the commission recorded a total of 302 complaints related to enforcement misconduct until May 31, while for the year 2022, it received a total of 704 complaints.

EAIC chairperson Mohd Sidek Hassan

A check on the EAIC website showed as of April 30, it had opened a total of nine investigation papers against the police and one investigation paper each against the National Registration Department and Road Transport Department.

For the same period, 82 percent of investigation papers have not been resolved while 18 percent of cases have been resolved.

Apart from the police, the EAIC also oversees 20 other departments including the Immigration Department, the Department of Environment, the Fisheries Department and the Malaysian Civil Aviation Authority.

Meanwhile, the strategic plan outlines four cores and 17 strategies, among them the empowerment of service delivery, strengthening effective policies and legislation, and strengthening EAIC's capabilities and governance to achieve holistic excellence.

Sidek said this represents a continuation of the EAIC Strategic Plan 2017-2022 with monitoring of the implementation of the strategic plan being held four times a year through committee meetings.

"This plan takes into consideration the current government policies, high commitment, and current challenges faced to ensure the EAIC remains relevant as an integrity monitoring body of regulatory enforcement agencies," he said.

At the ceremony, six individuals received the Excellent Service Award while another 13 received the Certificate of Appreciation for Excellent Service in 2022.

Also announced at the event were the results of a TikTok video creation competition themed “Integriti Dijulang Negara Bermaruah”, which took place from March 13 to April 30.

The competition was aimed at promoting public awareness of the EAIC’s role and functions, in addition to increasing awareness and understanding of integrity practices.

The competition received 70 entries from public agencies and university students. The three winning videos can be accessed on social media and via the EAIC website.

- Bernama