MyKad issues could delay access to targeted aid, says expert

 

The MyKad is often used in conjunction with government databases that allow authorities to cross-check an applicant’s identity and eligibility for specific programmes.

PETALING JAYA: 

Issues such as discrepancies in personal information on the MyKad can potentially cause Malaysians to lose out on receiving targeted aid, a cybersecurity expert said.

The biometric data in the MyKad can be used to instantly verify an individual’s identity in real-time, which has significantly enhanced the government’s ability to ensure that only the rightful recipient can access public services or receive subsidies.

The MyKad is already being used to credit aid to eligible recipients under the Sumbangan Asas Rahmah (Sara) initiative, and the government announced last year that it had conducted a 20-month pilot project involving MyKads and e-wallets to prepare for the targeted RON95 fuel subsidy.

Cybersecurity expert SL Rajesh noted that the MyKad was often used in conjunction with government databases that allowed authorities to cross-check an applicant’s identity and eligibility for specific programmes.

“(But) if personal information on a MyKad is incorrect, it might affect a person’s eligibility for targeted aid as the system may not recognise them as being in the right category — such as low-income households or senior citizens,” said Rajesh.

“If the name, address or other details on the MyKad don’t match official records or the person’s application for subsidies, it may cause delays or prevent the person from claiming benefits.

“For example, if an individual has recently moved or changed their name due to marriage or divorce, discrepancies between their MyKad details and current status could lead to confusion during verification,” said Rajesh, who heads the computer forensics and cyber intelligence department at the International Association for Counterterrorism and Security Professionals-Centre for Security Studies.

Rajesh said that apart from incorrect or outdated information, other common issues related to MyKads and their impact on eligibility for government programmes included damage, biometric data mismatch, and fraudulent use if they were stolen or counterfeited.

Noting that damaged MyKads might not be recognised by systems that relied on the card’s data, Rajesh said individuals should make sure their MyKad was in good condition and replace it immediately if it was damaged or unreadable.

He also said it was essential for the public to regularly check and update their personal information with the national registration department, which included changes in their name, address or other vital personal details.

Noting that MyKad’s security features such as its microchip and biometric authentication had improved over time, he said the incorporation of newer technologies such as AI or blockchain would further improve MyKad’s ability to combat fraud.

He said public awareness campaigns could help Malaysians understand the security features of MyKad and their role in accessing subsidies or government services, and also help improve trust.

He said while the MyKad offered a high level of security, issues such as potential data breaches or concerns over the centralisation of personal information needed to be carefully considered.

“To address these concerns, the government must have robust data privacy policies in place, along with strict auditing mechanisms,” he said.

“These policies should ensure that data is handled securely, protected from unauthorised access, and compliant with international data protection standards.

“Regular audits and reviews will help maintain transparency, verify security measures, and ensure that all personal data is being used appropriately and safely.” - FMT