KOTA KINABALU: Telecommunication service providers (telcos) may record profits of RM1 billion but these achievements were not impressive if they provided unsatisfactory services to the people.
Communications and multimedia minister Annuar Musa said he had no objection to telcos making huge profits, but they must be responsible by investing part of the profits to improve the quality of their services, in line with the infrastructure development implemented by the government.
He said the government had invested RM4 billion to provide fibre optic telecommunication infrastructure for the people, without expecting any financial returns.
“The infrastructure is provided by the government, Telekom Malaysia and others, but the last mile is provided by the telcos, depending on the equipment they install at the tower.
“The telcos have their own priority. If there are many customers in one area, they will concentrate in that particular area and elsewhere the equipment is not upgraded.
“This is why the 4G internet (speed) can range from 10Mbps to 100Mbps, depending on the ‘last mile’ hardware provided by the telcos.
“As such, I call on telcos to go hand in hand with the government to provide the best service possible to the people,” he added.
Speaking at a function in Kepayan here, Annuar said the 4G coverage in Sabah was at 86% for populated areas but the internet quality in some areas did not reach the required speed.
“There are places with 10Mbps and 20Mbps but our minimum quality for 4G LTE must be 35Mbps.
“If we want to reach that level, the populated areas must reach 60, 70 or 100Mbps because when there are many people, the speed drops.”
He urged telcos to set up hybrid towers, with backup power supply from solar panels and generators so that internet service is not interrupted. - FMT
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