The manufacturer of the digital tracking device for individuals under home quarantine - the e-Bracelet - has rectified the issue that affected one of the devices worn by an individual, which fell off within 24 hours.
QuickMed said in a statement yesterday that its technicians were sent to the individual’s place of quarantine to resolve the issue, adding that they deeply regretted the matter.
"We (QuickMed) dispatched two technicians to the quarantine address of the individual involved. We are pleased to inform the affected e-Bracelet is now back to normal," read the statement.
On Monday, a local news portal reported that a male celebrity had posted a video on his social media account questioning the quality of the tracking device after it came off less than 24 hours after he wore it.
QuickMed said the Home Quarantine Management System (HQMS) is equipped with Global Positioning System (GPS) technology for real-time monitoring of individuals undergoing home quarantine surveillance and observation orders issued by the Ministry of Health.
It said since the implementation of HQMS from Dec 8, only 25 incidents have been reported requiring further assistance and these were promptly rectified by its technicians, adding that their operations team was ready to assist should the issue recur.
"Users can call 03-3000 8856 or email support@quickmed.care should they encounter any problems," it added.
QuickMed is a digital healthcare solution of Edgenta NXT Sdn Bhd, a subsidiary of UEM Edgenta Berhad that was appointed to install HQMS on travellers arriving from high-risk countries as well as positive cases that have been assessed by the Covid Assessment Centre.
- Bernama
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