Apad investigating video of man losing his cool, says he hadn’t waited that long

PETALING JAYA: The Land Public Transport Agency (Apad) is carrying out an immediate investigation into the viral video of a frustrated man scolding employees at its Kelana Jaya office over their alleged inefficiency, but also claimed that he had not waited for a long time.

Apad explained that its Kelana Jaya district office had received an influx of visitors surpassing its usual daily average of 500 after the closure of several Urban Transformation Centres (UTCs).

It added that the particular office where the incident happened faced a shortage of officers and counters.

“The investigations found that the operator was present at the Kelana Jaya Apad office’s counter on Feb 26, 2019, 2.30pm to submit application documents but was not able to carry out the matter, as the counter for the queue number had closed at 2pm when it had reached the daily queue number limit and the operator was asked by the counter officer to come again earlier.
“That operator then felt dissatisfied and went on to scold the officer at the counter as he claimed to have waited for four hours for the matter,” it said in a statement posted on Facebook on Thursday (Feb 28).
Apad said further investigations showed that the man did not wait long as alleged in the video.

It advised the public to arrive at the offices early to ensure things run smoothly.

“Apad views this matter seriously and we always prioritise the welfare of customers and hope that such a matter will not happen again in the future.

“We will always improve the quality of services to ensure smooth dealings for each customer and all inconveniences is regretted,” it added.

In video clip that went viral on Wednesday (Feb 27), the man lost his cool and started shouting at the officer, alleging that he had waited for four hours at the office.

He proceeded to berate other staff at the counter.

While there is no mention of when or where the incident took place, several individuals claimed it occurred at a Road Transport Department office.- Star