KUALA LUMPUR: The Malaysian Aviation Commission (Mavcom) has accused low-cost carrier AirAsia of failing to provide details of daily congestion at klia2 immigration counters.
The commission, which is the airline industry regulator, said it had requested details of AirAsia’s daily documentation after the airline complained in August about the congestion.
Mavcom said the information would be in addition to the information and data that the commission had already procured, and was sought in advance of a meeting with the Immigration Department.
However, it never received the details, Mavcom said. “Despite several reminders sent to AirAsia requesting these details, there was no response,” Mavcom said in a statement.
Mavcom said it proceeded to meet with the director-general of immigration and the KL International Airport (KLIA) immigration chief to discuss the congestion.
Mavcom said it was working to improve service quality in eight areas, including those related to queuing times for immigration, check-in, customs as well as kerbside. - FMT
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