Ministry clears air over diesel pump that went dry at petrol station

The domestic trade and cost of living ministry says the pump ran out of diesel during refuelling, and the issue has been fully resolved with a refund made to the customer.

Screenshots from the viral video showing the meter continuing to register charges even after the pump ran out of diesel.

PETALING JAYA:

 The domestic trade and cost of living ministry has clarified a viral video involving a diesel pump at a petrol station on Jalan Segambut in Kuala Lumpur, saying the matter has been resolved with a full refund made to the customer.

Deputy minister Fuziah Salleh said an investigation found that the pump ran out of diesel while refuelling, and the meter continued to function even after the supply was depleted.

“(It was) also found that the petrol station was not equipped with a fuel volume detection system or an ‘automatic cut-off’ feature when fuel runs out, and relied instead on manual dipping checks,” she said in a statement today.

She said the actual diesel dispensed totalled RM232.07, and the station fully refunded the customer on April 9, with the customer’s agreement.

Fuziah said technical inspections showed all pumps at the premises were within valid calibration periods, while tests using a 20-litre measuring device recorded readings within permitted limits.

Checks under the Control of Supplies Act 1961 also confirmed that the station’s licences were valid and active.

“However, the station has been issued a stern warning to ensure full compliance with legal requirements and to improve operational monitoring to prevent a recurrence,” she said.

Fuziah said it was an isolated case, which did not reflect the overall fuel supply system, which remains stable and under control.

She also urged the public not to speculate or circulate unverified information. - FMT