PETALING JAYA: A Lalamove Malaysia driver has rubbished the delivery company’s denial that its practices are unfair, saying its treatment of letters sent to it gives credence to the complaints.
Michael Januarius said he wrote 10 letters to the company between September last year and August this year and received only one reply, which he called a “ghost letter”.
“The letter had no date, writer’s name and signature,” he told FMT. “Without these basic elements of a normal letter, it means no responsibility is taken by the writer.”
He said his letters were addressed to the firm’s managing director, Jane Teh.
He showed FMT two of the letters which he said were returned to him unopened.
Januarius disputed Lalamove’s claim that its records did not show any pending reimbursement for cancellation that was due to him.
He said he sent the company a letter last April and another last May, in which he pointed out three complaints and noted the reimbursements that were due.
He also said he had officially lodged complaints on the company’s customer service chat and app.
“The ensuing denials by Lalamove only show the kind of blighted system that has been instituted,” he said.
Last month, several Lalamove drivers alleged that they were mistreated by the company and that its practices, such as altering terms and agreements without notifying drivers, were unfair.
They also claimed the company at times revised its delivery rates without notifying the drivers.
Lalamove Malaysia has denied the charges, insisting drivers were notified through its app and were given seven days to read the complete document before accepting the revised terms and conditions.
It also defended its order rates, which it said were based on a dynamic pricing system under which prices were adjusted after taking into consideration factors such as supply and demand and traffic and weather conditions. - FMT
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