MAGNUM outlets experienced a nationwide service outage yesterday (Feb 2,2020) from 5.50pm till close of draw at 7pm. Upon the occurrence of the outage, the Magnum recovery team went into immediate action and the outcome of the investigation was ultimately traced to a technical malfunction of a core server network component. The system was fully up and running by 7.05pm.
”Our recovery team will be working with third party experts to minimise the impact of unavoidable technical issues like this incident on our sales system. We want to assure all our customers that our sales system is up and running at 100% capacity and that all their tickets purchased before the outage happened are completely secure and intact, ” stated Magnum 4D Berhad chief commercial officer Datuk Chan Chee Fai.
“It is so unfortunate that this happened at such a time when a significant number of our customers place their bets. We at Magnum understand and empathise with all our customers who could not purchase their numbers yesterday evening.
“Most importantly, we sincerely apologise for any and all inconvenience caused. Moving forward, we are and always will be committed to ensure the highest possible level of service to our customers.”
For more updates, customers are advised to follow Magnum’s Facebook at https://www.facebook.com/Magnum4D/ - Star
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