KL-JB-KL ETS services resume, after experiencing delays

 KTMB says passengers affected by train delays of more than two hours can get a full fare refund, if they choose not to continue with their journey.

KTMB said the disruption to its services was caused by a fault on the overhead line equipment at Km458.872, between the Tiroi and Seremban stations. (Bernama pic)

PETALING JAYA:

Repairs to the overhead line equipment following an outage at Km458.872, between the Tiroi and Seremban stations, have been completed to enable the electric train services (ETS) to resume operations.

However, Keretapi Tanah Melayu Berhad (KTMB), in a statement, said that several ETS services on the KL Sentral-JB Sentral-KL Sentral route will continue to experience temporary delays before the schedule is back to normal.

KTMB said as of 3.30pm today, eight ETS services were still experiencing delays, namely train EX9573 which was three hours and 34 minutes late, EP9524 (two hours and 35 minutes), EP9326 (one hour and 40 minutes), and EP9428 (25 minutes).

Also experiencing delays were trains EP9323 (two hours and 11 minutes), EG9343 (one hour and 14 minutes), EG9442 (two hours and 51 minutes) and EX9575 (one hour).

According to KTMB, ETS passengers who are affected by train delays of more than two hours and choose not to continue their journey can get a full fare refund at the ticket counter.

“As a caring measure and to reduce the inconvenience experienced by passengers, KTMB is also providing food and light refreshments to affected passengers for train services that are delayed by more than two hours as a token of appreciation for their patience and cooperation throughout the disruption,” the statement said.

In addition, KTMB auxiliary police personnel together with operations staff at Seremban station also helped manage passenger movements and provided the latest information to ensure the smooth handling of affected passengers.

According to KTMB, as soon as the disruption was identified, an initial notification was sent via the Short Message Service (SMS) to affected passengers to inform them of the current status and expected delays to enable them to plan their journeys better.

“KTMB is currently closely monitoring train movements to ensure that the operational schedule is fully restored as soon as possible,” the statement said. - FMT