KUALA LUMPUR: A man has hit out at Kuala Lumpur City Hall (DBKL) on social media, claiming that an officer from the ADU@KL complaints department shared his personal details.
Threads user @hasronzz alleged that a DBKL head officer breached personal data privacy laws by leaking his contact number to a developer he had reported for dust pollution.
He also tagged Minister in the Prime Minister's Department (Federal Territories) Hannah Yeoh, while describing certain DBKL staff as "lazy and useless."
"Severe dust pollution from a construction site situated directly in front of my residential unit has caused my 1-year-old and 4-year-old to frequently fall sick.
"I then made an official complaint on ADU@KL. Instead of receiving an official update I got a WhatsApp message from a representative of the construction project.
"How could a DBKL officer release my personal phone number to the party being complained against?
"This is a clear violation of the Personal Data Protection Act (PDPA)."
He also said that no follow-up action was taken by DBKL adding that his case file was abruptly marked as "resolved" on the system.
Hasronzz also posted screenshots of the generic automated response from the DBKL system and the WhatsApp messages from the worker at the construction site.
DBKL today posted on Facebook that they had launched an internal probe following the viral social media post by a resident alleging his phone number was leaked to a developer he had reported.
In a statement today, DBKL said that the complainant's confidentiality is vital to maintaining public trust.
"This matter is currently under review to ensure complete facts are obtained, including examining the complaint-handling process and compliance with established procedures," it said.
DBKL is also re-examining the original dust pollution complaint to ensure appropriate action is taken on the ground.
The city hall welcomed further cooperation from the complainant to assist with the investigation and assured the public that it remains committed to keeping its official complaints system secure and reliable.
Responding to the New Straits Times' queries, Hannah said to allow the investigation to be completed first. - NST
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